Receiving time
Receiving time = Processing time +Shipping time
Since BeatRise Music's products are handcrafted, so the shipment times for each product may vary. For the specific delivery time of specific products, please contact customer service （service@beatrise.com) for inquiries.
Processing time
Under normal circumstances and product availability, all “In stock” items are dispatched from our warehouse within 3 business days from payment being successfully made.
Customized items are dispatched from our warehouse within 7-15 business days from payment being successfully made.
Shipping Time
Customers will receive the items within 7-10 business days from the items leaving warehouse under normal circumstances.
It is possible on occasion, for deliveries to be delayed by uncontrollable external elements such as epidemics/pandemics, disease and other naturally occurring inclement weather such as a tsunami or earthquake. We will inform customers of any potential delay under these circumstances.
BeatRise Music does not guarantee these shipping times, all timelines are given as a guide and are subject to change on occasion.
Shipping Fee
Free shipping is available to some regions . BeatRise Music reserves the right to change the free shipping offering at any time without notification. Areas where shipping fees apply will be highlighted at the point of checkout.
*Please also note: Customs Fees
Customs fees may also become payable by the customer to specific regions. If you are unsure if your area will be affected, please contact our customer service email. If your order does not qualify for free shipping, the shipping fee will be shown on the checkout page and will be paid within the total purchase price. Customs / import fees where applicable, will be charged to the customer by customs / couriers in the destination country. Customers will be notified of these charges by the courier, which can reach up to 35% of the total price paid for the order. BeatRise Music will not be liable for these customs fees where applicable.
Shipping Notice
If customers have special shipping requirements, please contact us before purchasing as all purchases made are final and cannot be amended once placed.
We can NOT ship the products to PO Boxes or Parcel Lockers. We will contact you for an alternative address. If we do not receive your reply within 7 days, your order will be canceled and refunded.
Please confirm your address information on the checkout page before clicking the CONFIRM PURCHASE button.
If the wrong address is entered on the order details, please contact us immediately via the service email address, we will subsequently contact the designated carrier to amend the details where possible.
If customers request to change the address after the order has been shipped, BeatRise Music cannot guarantee the address information can be updated and customers may bear the extra shipping cost for changing address. Products will be shipped to the country where the order is placed.
We do not provide the changing address service for country. In addition, you need to take responsibility for all possible risks and expenses caused by changing the address after the order has been shipped.
You must make sure that the name, address and contact information are correct so that we can deliver your items successfully. If there are something wrong with delivery information, you will be responsible for all possible risks and costs after the order has been shipped.
Shipment Notification
After an order is processed and shipped, customers will receive a notification email. The designated express company’s official website may then be checked to track your items latest shipment status and sign up for any available tracking updates.
Tracking Your Order
- Use the tracking number provided by Beatrise to check on the corresponding logistics service provider website.
- Alternatively, the shipment notification email sent out by BeatRise Music, will also contain the express number.
Inspection and Sign
Because BeatRise Music products are generally quite valuable, please note you must inspect the package upon delivery. If it appears to be damaged or deformed, please do not sign for the delivery.
In such cases, please contact us via service@beatrise.com.If the customer or designated receiver of the consignment signs for the items without inspection, the customer will be responsible for all possible damage or deformed risks. BeatRise Music does not provide a return service under these circumstances. Please refer to the Return Policy for more information.
Once the customer (or someone else on their behalf) signs for the item, BeatRise Music considers this acceptance of the package, quantity and product. To protect your rights, BeatRise Music recommended filming a complete unboxing video and checking the items according to the packing list. If any items are missing or damaged, please contact BeatRise Music within 48 hours of receiving the package, in order to resolve this situation immediately. If customers cannot provide a video illustrating the above, BeatRise Music will not be in a position to deal with any damaged goods or problem created in the course of the delivery being made.
Please contact our email service@beatrise.com if there is any problem with your payment.