In response to changes in the international trade environment and diverse adjustments to tariff policies across different countries, we have made the following updates to our products and services:
1. Due to varying customs regulations across different countries, we kindly ask all customers to verify applicable taxes before placing an order. If you have any questions regarding import duties or fees, please contact our support team for clarification before finalizing your purchase.
(In cases where shipments encounter tax-related clearance challenges, customers will be responsible for return shipping fees, and refunds may regrettably not be applicable in such circumstances).
2. Effective immediately, complimentary carrying cases will be discontinued for select handpan models (StartSonic/ProSonic Series) as part of operational cost optimization measures.
Thank you very much for your continued support and love!
